Holistic client support
MLP’s client support is based on a nationwide network of branches in Germany. With its 243 branches, MLP is represented in all urban centres and important university locations. Our clients never have to go far to find a branch and can also arrange appointments with a consultant they trust outside the branches. Naturally, our consultants gear their work to the needs of their clients, irrespective of time and place. Client consultants see themselves as solicitors for their clients and are committed to an independent and holistic consulting philosophy. Client consulting and support are both pursued proactively and always with the goal of getting the best possible benefit for clients.
Building on an individual needs analysis and in intensive discussions with their clients, our 2,428 MLP consultants develop perfectly matched, holistic financial plans that offer optimum solutions for all questions of wealth management, provision, insurance cover and financing. Emphasis is not placed on sales of individual products, but rather on creating a coherent financial plan for the clients’ future.
Number of MLP consultants
Consistently independent product selection
Unlike most operators in the German financial services market, MLP is not engaged in selling its own products. Instead, product selections are consistently made using the “best of” principle. Our product management uses objective and comprehensible quality criteria to select those products that generate the greatest benefit for our clients from the whole universe of financial products available from banks, insurance companies and investment companies. We use instruments such as external ratings and benchmarking here. This ensures that only those products which meet our high quality standards are included in our product platform. Via further product selection, which is also geared to concrete client requirements, our consultants can then identify those products together with clients that fit perfectly in the respective financial planning of those clients. MLP operates as a broker here, working in the interests of the client.
This holistic, client benefit-oriented approach not only saves our clients a great deal of time, it also gives them the security that their financial planning is built upon the best products available in the German financial services market. All consultants have permanent access to data on more than 20,000 continuously updated products from various banks, insurance companies and investment companies, allowing them to compare the offers and meet individual client preferences. As such, our consultants and our clients have access to a unique product and market transparency, allowing the best possible results.
Number of clients still on the up
The holistic consulting concept and our successes in wealth management are having an effect – MLP’s client base is growing. At the turn of 2008/2009, our consultants looked after 730,000 clients. This represents a 4 % increase in the number of clients last year. Set against the background of a German financial services market marked by cut-throat competition, this is an increase that fills us with confidence. More and more academics and other discerning clients are discovering the advantages of MLP’s holistic financial and investment consulting approach. The satisfaction of our clients can also be felt in our high cross-selling quota, which we were able to increase from 6.9 to 7.3 in the last financial year.