Further tools successfully established

We devoted considerable effort in the financial year just ended to the establishment of further personnel (development) tools that we had newly created or revised in recent years. Mention should be made first and foremost here of “blended learning” and the implementation of management feedback.

Blended learning, i. e. the interlinking of electronic study programmes with tutoring support and traditional face-to-face classes, has now become established as our standard form of basic reinsurance instruction. In the financial year just ended we again carried out four modularly structured training events spanning several weeks on the basis of blended learning. Thanks to its universal structure and multilingual design our employees abroad were also able to profit from this training opportunity. With a view to making our training processes even more professional, we also initiated a project to explore the structure of a state-of-the-art learning management system tailored to meet our requirements.

Our reorganised management feedback, by means of which managers receive feedback from their employees and supervisors, also proved its worth. Geared systematically towards our Management Principles, this tool is now used successfully by all executive staff and chief/senior managers with managerial responsibility for disciplinary matters. In general terms, the high quality of our management performance was confirmed. At the close of the financial year just ended we also prepared the next implementation round for our executive staff, who will already be experiencing this new form of feedback for the second time; this will make it possible to identify developments and trends in relation to the previous survey, which will hopefully attest to a further strengthening of our management quality.